Making purchase could not be easier. Just browse my shop, and add any items that you wish to purchase into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that I need to be able to complete the order.
I accept credit card/debit payment via Paypal, cheque and postal order on request, paid in Pounds Sterling. Goods will only be posted when a cheque is cleared.
Goods will normally be posted within 2-3 working days. If there is a delay, you will be informed. I post Mondays, Wednesdays and Fridays. Any orders received before 10am on those days will be posted the same day.
All goods are delivered by Royal Mail Postal Service.
All goods are subject to availability. In the extremely rare event that I am unable to supply your goods, I will inform you immediately and will offer a full refund or you may opt for a recommended alternative.
I will accept a return if you simply change your mind within 14 days after the date of delivery. For UK buyers, you will get a full refund (the value of the returned goods must exceed £15 to qualify for full refund). For overseas buyers, the postage charges will not be refunded. You must pay for the cost of returning the item. If you wish to return your purchase, please e-mail me first, quoting your order number. Goods must be returned in their original unused/unopened condition.
In the event of the return of a special order, a 15% restocking charge will be levied on order.
If I make a mistake with your order, I will refund you in full including the original postage, packaging charges, and return postage.
When confirmation of order is received, this is to indicate that I have received your order. It does not indicate that a contract exists between us.
A Certificate of Posting is always obtained. Under an unlikely event where your item(s) is delayed, the Royal Mail does not allow claims to be made until 15 working days after the expected delivery date (25 working days from the date of posting for International posts). Please let me know via e-mail immediately, quoting your order reference. You should also check with the local sorting office if the item is delayed more than 7 days from the date of proof of posting (International posts may vary).
Any orders returned to me by the Royal Mail due to 'unknown address', 'unknown addressee' and 'not collected' will be subject to a 10% restocking fee plus postage and packaging costs already spent on sending the goods.
I do not disclose buyers' personal information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will be bound by their confidentiality terms.